I help organisations engage their employees, customers, and communities.
Scott Gould is an author, speaker, and consultant on engagement. Formerly a church minister, he literally wrote the book on how people engage with ideas, things, and each other. His clients leave with a new way of seeing, and something they can use on Monday morning.
What I do
Employee engagement — helping organisations build teams that are genuinely connected to their work, their leaders, and each other.
Customer engagement — helping organisations understand what makes people form enduring connections with ideas, products, and brands.
Community engagement — helping organisations bring people together around a shared mission, cause, or purpose.
All grounded in the same framework, and all delivered with practical tools your people can use straight away.
Join The Engagement List
A regular list of practical engagement insights — the kind you can apply straight away. No news, no fluff.
The Book
The Shape of Engagement is the result of eight years of work, breaking engagement down into seven profoundly simple frameworks — shapes — that explain what makes people form enduring connections with ideas, organisations, and each other.
"I love every model in this book." — B. Joseph Pine II, author of The Experience Economy
What people say
"98% of respondents agreed the speaker was engaging. 99% agreed the learning objectives were met."
— Megan Moritz, Chapter Success Director, ISACA Global
"Before working with Ampersand Group, the LIDERA community comprised 1,992 members. As a direct result, the community has grown to more than 4,300 members."
— Felipe Martín Saráchaga, Staff Development Officer, United Nations Headquarters
"Scott's cross-disciplinary perspective is rare and genuinely invaluable. These are areas where I feel permanently and meaningfully changed by his impact."
— Ryan Baum, Founder, Content Community Garden
Work with me
I consult, speak, train, and coach on engagement — with organisations ranging from the United Nations and UNICEF to KPMG, Microsoft, and the University of Exeter, across 70+ countries.
See how we can work together →
Speaking