What Technology Can’t Replace

I had the privilege this week of speaking with two startups, one a client, the other not, both of whom are developing technology that helps bring people

How to Instantly Engage Anyone

…Person to person 1. Say “hi, how are you?” 2. Talk about their favourite subject. And what is everyone’s favourite subject? Themselves – the things

One Word That Drives Engagement

In 1977 psychologist Ellen Langer conducted what is now known as the Copy Machine Study. In it, researchers would cut in front of someone standing in


I think one of the greatest gifts you can give someone is exposure to new things. Exposure opens the mind, giving it new possibilities and


It’s a concern of mine that despite all our social media, people still don’t do things together. Words like community, team, collaboration, relational, participatory, social

What’s in a Name?

I love this blog. I love the comments that you, the participants, bring. Last week’s post on What I Learned From Chris Brogan contained some exceptional

The Value of a Value Approach

You all know that I am sold out on having a value-based approach to, well, just about everything. A value based approach is about giving